TODAYS OFFER ➟ FREE WORLDWIDE DELIVERY

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FAQ

SHIPPING

Shipping is free on all orders. We use different types of couriers depending on your country. Our Free Shipping method is registered and takes 10-21 business days. If you prefer a faster delivery you can always opt for the Premium Express Shipping at the checkout page.

Yes, our Premium Express Shipping method is calculated at the checkout page according to the weight of your order. This shipping method delivers in approximately in 5 business days.

Orders are shipped from our warehouses that are located in the USA, Europe and Southeast Asia (Singapore, Malaysia, and China), depending on the product and your registered address.

Our handling time takes 10-21 business days. This means that your order will generally be sent out within this period. Once your items have been dispatched, we will send a notification email to your registered email address.

After our handling time, shipping typically takes 10-21 business days. Depending on your location. 

ORDERS AND PAYMENT

Just click on a product you like and add to cart. Then follow our easy and secure checkout process.

You can paste or type your coupon at the checkout page on the coupon box in your order summary, the box is right below the products you want to buy. After pasting the code click on the "Apply" button and the discount will be deducted from your purchase value. Please note that you can only use one coupon per order since our discount coupons are not cumulative.

All transactions and payments are processed in USD, however you can check the price conversion to your country's currency in the currency converter on the menu bar.

We currently accept PayPal, Apple Pay, Mastercard, Visa and American Express. All transactions are in US Dollars. All payments made on www.mardken.com are secure - we use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) - and we do not store any of your payment information.

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. If your order was made in the last 24 hours, please contact us and we will do our best to make it happen.

We have multiple suppliers with different carriers so some items might arrive earlier than others. As well, often some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.

TRACKING

You can check the location of your order by entering your tracking number on the TRACK YOUR ORDER page.

Usually the tracking numbers will be active within 2 business days after the shipping confirmation email is sent. Please note that the tracking activity can suffer delays from customs and shipping processes.

PRODUCTS

All our products are made by happy human beings. We are committed to fair employment practices and the upholding of human rights.

We believe that only through the best raw materials we are able to achieve the most amazingly unique products. For that reason, we maintain a sustainable long-lasting relation with only the best and most reliable suppliers. The material for every model is explicit in the product description.

RETURNS

Your satisfaction is great value to us. If you are not completely satisfied with your goods, simply return them to us within the valid time for a full refund. For more information please visit our Retuns and Exchanges policy.
The costs associated with the return are the responsibility of the customer.

All returned items will be credited to the original payment method, you will receive an email confirmation when your return has been processed. Please note that refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.

OTHER

You can contact us through our CONTACT US page! We will be happy to assist you.

Shipping & Returns
SHIPMENT & DELIVERY

Merchandise will be sent within 24-72 hours of payment and will take 7-15 business days for delivery anywhere within US.

 International shipping will take 10-21 business days.

For more details please visit our Shipping page.

Returns

We accept returns on all items within 14 days from the day the merchandise is delivered.

The items must be returned in the exact condition in which they were shipped in order to receive a full refund.

Simply contact hello@mardken.com to start a return and our team will assist you.