Return

We accept returns on all items within 14 days of the delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund.

NON-CANCELLATION POLICY

 Once we receive your order we begin to process it right away, therefore we do not offer you the chance to cancel your order once it has been placed. If you are unhappy with the item or have changed your mind then it will need to be returned to us within 14 days of receipt and we will issue a refund or an exchange.

How to Process a Return

Please send an email to hello@mardken.com with the order number within 14 days from the arrival date to start the return process. We will not accept any returns or exchanges reported after 14 days from the arrival time.

Damaged items

Please report all damaged items to hello@mardken.com within 48 hours of receipt with a photo that shows your product(s). We will proceed with a refund or replacement immediately with no charge or return asked. If not reported within that time we will not be able to issue replacements.

Non-returnable Items

Gift cards

Refunds

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.

Shipping Costs

You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. You should use a trackable shipping service.

Please Note: Items that qualified for free premium express shipping that are being returned without an exchange will have our express shipping charges deducted from the refund or credit.

 

Wrong Address

Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount.

In these situations we will be able to resend the item back to you, but only if you cover the shipping costs.

This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you. 

For further assistance, please contact hello@mardken.com.

Shipping & Returns
SHIPMENT & DELIVERY

Merchandise will be sent within 24-72 hours of payment and will take 7-15 business days for delivery anywhere within US.

 International shipping will take 10-21 business days.

For more details please visit our Shipping page.

Returns

We accept returns on all items within 14 days from the day the merchandise is delivered.

The items must be returned in the exact condition in which they were shipped in order to receive a full refund.

Simply contact hello@mardken.com to start a return and our team will assist you.